Server issues

Server issues

Troubleshooting Couchbase Server represents a basic action associated with critical and informational issues.

The following table outlines some specific areas to check when experiencing different problems:

Severity Issue Suggested Action(s)
Critical Couchbase Server does not start up. Check that the service is running.
Check error logs.
Try restarting the service.
Critical A server is not responding. Check that the service is running.
Check error logs.
Try restarting the service.
Critical A server is down. Try restarting the server.
Use the command-line interface to check connectivity.
Informational Bucket authentication failure. Check the properties of the bucket that you are attempting to connect to.

The primary source for run-time logging information is Couchbase Server Web Console. Run-time logs are automatically set up and started during the installation process. However, Couchbase Server gives you access to lower-level logging details if needed for diagnostic and troubleshooting purposes.

Log files are stored in a binary format in the logs directory under the Couchbase installation directory. You must use browse_logs to extract the log contents from the binary format to a text file.